OUR FEEDBACK & COMPLAINTS POLICY
We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re- evaluating and improving our customers' experience.
Should you have any tips for us on how to improve, we would love to hear from you!
Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your suggestions might be.
If you would like to give us your feedback:
Please email us on info@integritystays.me with your comment.
IF YOU HAVE A COMPLAINT
Please email us at info@integritystays.me, providing as much detail as you can. Let us know what the problem is, and how you’d like us to put things right.
We will acknowledge your email (this is usually within 2-3 working days of receipt although during busy times may be longer).
We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission. This should take no longer than 7days from the date we receive all relevant information, after which we will respond to you with a resolution.
Terms and Conditions
Last updated: 1 October 2026
These Terms and Conditions apply to your use of the Integrity Stays Ltd website and related services.
1. About us
This website is operated by Integrity Stays Ltd, a company registered in England.
Registered office: Mail Box 51, 4 Blenheim Court, Peppercorn Close, PE1 2DU
Email: info@intergritystays.me
Website: www.integritystays.me
Integrity Stays provides short term serviced accommodation for guests and property -management services for landlords.
2. Website information
The information on this website is provided for general information about our services. We aim to keep it accurate and up to date, but we do not guarantee that all information, availability, photographs, descriptions or pricing will always be complete or current.
3. Guests
Information about accommodation, availability, pricing, facilities and booking conditions may be subject to change.
A booking is only confirmed when Integrity Stays or the relevant accommodation provider confirms it in writing and any required payment has been received.
Additional terms may apply to individual bookings, including rules relating to:
Check-in and check-out
Occupancy limits
Security deposits
Cleaning and damage
Cancellations and refunds
Noise, parties and prohibited activities
Pets, smoking and other property-specific restrictions
Where additional booking terms apply, they will take priority over these general website terms for that booking.
Guests must provide accurate information, comply with the accommodation rules and take reasonable care of the property and its contents.
4. Landlords
Landlords may contact Integrity Stays to discuss serviced accommodation, property management, letting or related services.
Submitting an enquiry does not create a contract. Any landlord relationship, management arrangement, fee structure, responsibilities or service level will be governed by a separate written agreement.
Landlords must provide accurate information about their property and must ensure they have the right to instruct Integrity Stays in relation to it.
5. Enquiries
When you submit an enquiry, you agree that Integrity Stays may use the information provided to respond to your request and discuss relevant services.
Submitting an enquiry does not guarantee availability, acceptance of a booking or a landlord agreement.
6. Payments and refunds
Payment, cancellation and refund terms will depend on the relevant booking or service agreement.
Where a separate booking or service agreement exists, its payment and cancellation provisions will apply.
7. Intellectual property
All content on this website, including text, logos, branding, images and graphics, belongs to Integrity Stays Ltd or is used with permission.
You must not copy, reproduce, modify, distribute or commercially use website content without our prior written permission.
8. Acceptable use
You must not use this website:
For unlawful or fraudulent purposes
To submit false or misleading information
To interfere with the website or its security
To introduce malicious software
To infringe another person’s rights
9. Website availability
We do not guarantee that the website will always be available, uninterrupted or free from errors. We may change, suspend or withdraw website content or functionality when reasonably necessary.
10. Third-party websites
This website may contain links to third-party websites or services. Integrity Stays Ltd is not responsible for their availability, content, terms or privacy practices.
11. Liability
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
Subject to that, Integrity Stays Ltd will not be responsible for losses resulting from reliance on general website information, website unavailability or events outside our reasonable control.
Different liability provisions may apply under a separate guest booking agreement, landlord agreement or other contract.
12. Changes to these terms
We may update these Terms and Conditions from time to time. The latest version will be published on this page with the revised date.
13. Governing law
These Terms and Conditions are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply to you.
14. Contact
Questions about these Terms and Conditions should be sent to:
Integrity Stays Ltd
Mail Box 51, 4 Blenheim Court, Peppercorn Close, PE1 2DU
© 2026 Integrity Stays. All rights reserved.
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